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Guarantee & Complaints
We care about our products and we, of course, do our best to deliver them to you in perfect condition. Unfortunately, it sometimes happens that an order is damaged during shipping, or something else happens, and you need make use of your right to a guarantee. Under the law, you have two months in which to inform us of a defective product. If that defect falls under the guarantee, then we will be happy to take care of a repair or replacement at no charge to you.
Sometimes things just don't go as planned, however hard we try. If you have a complaint, we request that you first notify us using the email address [email protected]. In the event this does not lead to an acceptable solution, you may direct your complaint for mediation to the WebwinkelKeur Foundation (Stichting WebwinkelKeur) via https://www.webwinkelkeur.nl/consument/geschil/. As of February 15th, 2016, consumers in the EU can also report complaints through the European Commission's ODR Platform. The ODR Platform is accessible via http://ec.europa.eu/odr. You are free to lodge your complaint through the European Union's platform as long as your complaint is not being handled elsewhere.